Sales Support Team Lead

Do you have experience in the storage, processing, and logistics industry, with a strong interest in the energy transition? Or are you looking for a career in a constantly evolving international environment? Then Chane could be the place for you.

We are looking for engaged colleagues who take proactive initiative and are passionate about their work. In return, we offer a working environment with an open culture that puts our people first. We provide competitive primary and secondary employment benefits, along with plenty of opportunities to support your growth and future success.

Purpose of the role

This is a newly created role with the opportunity to build and shape the Sales Support function from the ground up. You will establish the standards, processes, and governance that create one consistent way of working across Chane, while ensuring the commercial organisation operates efficiently, compliantly, and with strong commercial discipline.

You will lead the operational and administrative backbone of the commercial organisation — from contract structuring and deal governance to bid support and renewals — helping unlock more customer-facing time for Sales and supporting sustainable revenue and EBITDA growth.

Alongside leading the function, you will act as a trusted partner to the Chief Commercial Officer, supporting leadership reporting, Supervisory Board and CLT preparation, and high-priority strategic initiatives. This role requires strong judgement, resilience, executive maturity, and the ability to operate confidently across all levels of the organisation.

Key responsibilities

Build and Lead the Sales Support Function

• Establish and lead a high-performing Sales Support team, creating clear standards, processes, governance, and ways of working.
• Define what “good” looks like in Sales Support and embed scalable best practices across the organisation.
• Develop team capability, performance standards, and a culture focused on quality, accountability, and continuous improvement.

Drive Commercial Excellence

• Support revenue growth (€550m base) and EBITDA growth (€260m base) through strong commercial support and operational discipline.
• Own and govern the commercial and administrative processes that enable efficient deal execution and maximise customer-facing sales time.
• Oversee the end-to-end deal lifecycle, from bid stage through contract execution, renewals, and amendments.

Strengthen Governance and Process Integrity

• Ensure consistency, compliance, and commercial quality across proposals, pricing, contracts, and approvals.
• Act as a strong guardian of process integrity, with the confidence to challenge senior stakeholders where governance or commercial standards are at risk.
• Partner closely with Finance, Legal, and Compliance to manage contractual, pricing, and credit risk exposure.

Enable Better Commercial Decision-Making

• Develop reporting and analytics frameworks that provide actionable insights into pipeline performance, margins, conversion, and commercial effectiveness.
• Drive process optimisation and continuous improvement initiatives across sales operations, systems, and controls.
• Translate data into meaningful insights that support commercial decision-making and operational prioritisation.

Connect Teams Across the Business

• Act as a key facilitator across Business Development, Sales, Terminals & Operations, Analytics & Pricing, and other commercial stakeholders.
• Ensure customer requirements are operationally deliverable, commercially sound, and internally aligned.

Support the Chief Commercial Officer

• Prepare high-quality materials for the Commercial Leadership Team and Supervisory Board.
• Deliver Management Information reporting and support strategic and operational priorities for the CCO.
• Handle sensitive and high-priority tasks with discretion, accuracy, and strong executive judgement.

What you bring

Experience & Knowledge

• 6–8 years of experience in Sales Operations, Commercial Operations, Deal Desk, or Contract Management within a B2B environment.
• Proven experience building, leading, or transforming a Sales Support or Commercial Operations function.
• Strong understanding of commercial governance, contract management, pricing compliance, and risk management.
• Experience supporting senior leadership with board materials, management reporting, and executive-level deliverables.
• Strong analytical capabilities, including pipeline analysis, margin reporting, and commercial performance insights.

Skills

• Strong commercial operations and contract governance expertise.
• Confident people leader who can build and develop high-performing teams.
• Analytical mindset with the ability to translate data into insights and action.
• Constructively assertive and comfortable challenging senior stakeholders when needed.
• Excellent organisational skills with the ability to manage multiple priorities under pressure.
• Strong stakeholder management and cross-functional collaboration skills.
• Clear and concise communicator, including experience preparing executive-level presentations and reports.

Education

• Bachelor’s degree in Business, Finance, Law, or a related discipline.
• Additional certification in Commercial Operations, Contract Management, or Data Analytics is a plus.

Success profile

You are someone who:

• Brings structure, governance, and discipline while enabling commercial growth.
• Builds trust through reliability, quality, and sound judgement.
• Operates confidently across different stakeholder groups and levels of seniority.
• Balances strategic thinking with hands-on execution.
• Thrives in a fast-paced environment with multiple competing priorities.
• Uses data and insights to improve performance and decision-making.
• Has the resilience and confidence to uphold standards, even under pressure.

Interested?

Please apply via the “Apply Now” button.

An assessment will be part of the recruitment process.

Acquisition in response to this vacancy is not appreciated. Unsolicited CVs submitted by recruitment agencies will not be considered and will be treated as not having been sent.